Personal lines auto policyholders of
"It's taken all of us staying at home, keeping our distance and practicing strong personal hygiene to slow the spread of COVID-19," commented
For Policyholders:
- Pausing cancellations for personal lines and commercial lines policyholders due to nonpayment of premium and waiving late fees until at least
April 30 - Waiving restrictions on policyholders now performing delivery services in efforts to protect the wellbeing of their communities
- Providing additional risk management advice to businesses considering manufacturing of personal protective equipment
- Waiving vacancy clauses for buildings temporarily closed due to the pandemic
- Providing credits on commercial policies for vehicles not being used when requested
- Conducting virtual claims and risk management inspections where possible, and closely following CDC health guidelines when an in-person meeting is necessary
For Agents:
- Delivering meals, purchased from local businesses, to agencies to help support their employees as they work to serve clients in their communities
- Transforming training sessions to virtual sessions
- Connecting agents for roundtable discussion on how to best serve clients during the COVID-19 outbreak
- Using the
Cincinnati Customer Care Center to temporarily assist agents as they transitioned their offices to work from home
For Associates:
- Moving more than 95% of company associates to work from home
- Supplying location-critical associates with sanitization products and offering take-home meals from our food service vendor, limiting the additional number of trips needed
- Maintaining full pay for associates who couldn't do their jobs from home or who were needed to care for family members
- Purchasing face coverings for location-critical associates and those who need to meet with policyholders
To learn more about the company's response to COVID-19, please visit www.cinfin.com/covid-19.
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SOURCE
Investor Contact: Dennis E. McDaniel, 513-870-2768, CINF-IR@cinfin.com. Media Contact: Betsy E. Ertel, 513-603-5323, Media_Inquiries@cinfin.com.